British Gas: does their left hand know what the right hand is doing?

Exhibit A: an email arrives with the following opening line,

“I wanted you to know straightaway that your bill is now ready for you to view online at britishgas.co.uk”

Exhibit B: when accessing the section of the British Gas website for viewing bills online, the following text displays,

“Important Information!
Parts of our website will be unavailable until 4am on Monday 19th January.”

Including, of course, the section where you view your bills online…..

Now it’s possible that I’d have hit the website during their maintenance time anyway. But why on earth would you send your customers an email prompting them to do the one thing that’s currently impossible?

Not impressed….

Advertisements

1 Comment »

  1. John Glover said

    It is 1.15pm 19 Jan and parts of website are still unavailable!

RSS feed for comments on this post · TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s