People 1 Database 0

The BT home hub is now up & running and the Homebase shelves were delivered on the day agreed. So it all worked out in the end. And to be fair the people we spoke to were all great & trying to help.

What let them down was the systems – online orders going missing, errors on websites, hours of calls on hold. And this in commercial organisations whose sole aim is to sell you the kit, hopefully in a way that will give them repeat business.

Even the best of databases make mistakes. So why does anyone think a national ID database – larger and more complex than any existing system – will be a success?

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