On hold for BT

I have had fun and games a few times with BT over the years.

When I went wireless there was the non-arrival of the home hub when promised. And the delay in activating the account.

Then there was the joy of the 90-minute helpdesk call that a simple line test could have avoided.

Before that, I had problems back in 2006 when my previous employer stopped paying for my broadband. Although the phone line and broadband provider were unchanged – simply a change of billing address – I found out after I had been cut off that we could not simply transfer the billing. A change of MAC code had to be made, even though BT was still the provider.

Now I’m in the same position, as I’m taking on the broadband account from my previous employer. I’m taking the opportunity to upgrade to BT Infinity at the same time. Both my old firm and I have been trying to sort this out for weeks. I am assured that the hub will arrive a week tomorrow, that the new service will be live that day, and that the billing will be seamlessly switched to my account at the end of the month. 

When I explained about the problems I’d had before, associated with having to change the MAC code, the (very friendly) chap on the line clearly thought I was an idiot. He cheerfully assured me several times that there was no problem as the line is unchanged, the provider is unchanged, it’s just a change of billing address. We have been here before.

Watch this space….

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1 Comment »

  1. [...] Consumer ·Tagged British Telecom, broadband I blogged yesterday about my problem getting my BT broadband sorted out. How hard can it be to switch the account holder of an otherwise unchanged broadband [...]

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